Privacy Policy

Introduction

SimpleBlend, Inc. ("SimpleBlend," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing intelligence platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account
• Business Data: Marketing data, CRM data, and analytics data you connect to our platform through integrations
• Communications: Information you provide when you contact us for support or feedback
• Survey Responses: Information you provide in response to surveys or questionnaires

Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Services, including features used, pages visited, and actions taken
• Device Information: Browser type, operating system, device identifiers, and IP address
• Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing activities

Information from Third Parties

We receive information from third-party services you connect to SimpleBlend, including:

• ServiceTitan and other CRM platforms
• Google Ads, Meta Ads, and other advertising platforms
• Google Analytics and other analytics services
• Call tracking services like CallRail and WhatConverts

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve user experience
• Develop new features and services
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, and safety of SimpleBlend, our users, or the public
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.

Your Rights and Choices

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to certain exceptions.

Opt-Out

You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at hello@simpleblend.com.

Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SimpleBlend, Inc.
Email: hello@simpleblend.com